Getting Copilot-ready as a NDIS provider: a 6-step plan for safe rollout without exposing participant data

TL;DR Copilot doesn’t leak data. But it does reflect whatever’s already in your SharePoint. If permissions are messy, Copilot will happily surface participant records to people who shouldn’t see them. Your NDIS Code of Conduct obligations don’t pause for AI. Principle 2 (“respect the privacy of people with disability”) and the Privacy Act 1988 still apply. Copilot[…]

Copilot Cowork: What It Is, What It Does, and How to Set It Up for Success

Copilot Cowork helps execute work, not just answer prompts. You delegate outcomes; Cowork plans and carries the task forward. It works across Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). You stay in control with approvals and check‑ins. It uses your existing permissions and data. Messy M365 = messy results (Cowork highlights the cracks). Availability is[…]

How Councils Can Fix SharePoint Findability and Get Ready for Copilot

Webinar Wrap Up Copilot puts a spotlight on something councils have been wrestling with for years: findability in SharePoint. So we partnered with Microsoft to run a practical webinar for councils, focused on getting SharePoint foundations right and preparing for Copilot with confidence. In the session: John Crawford, Chief Digital and Information Officer at Central[…]

People-First, AI-Ready: Why Drafting SharePoint Pages For People Unlocks Better Copilot Outcomes

TL;DR Designing for people first results in much better Copilot outcomes. Clear headings, short sections, good summaries, strong page properties and alt text make content easier for people to read – and easier for Copilot’s semantic index to interpret. Over-optimising for AI leads to brittle experiences and bad content. Think of Copilot as the colleague[…]

Understanding AI Hallucinations (and How to Avoid Them)

TL;DR  AI sometimes makes up convincing but false info. This is called a “hallucination.”   Watch for: confident tone, fake details, inconsistent answers, and no sources.   To avoid: double-check facts, give clear context, ask for sources, avoid leading prompts, and remember AI may not know the latest news.   Why care? Hallucinations can cause real problems. Always[…]

Copilot Fall Release 2025: Human-Centred AI That Feels Human

TL;DR Copilot now remembers your preferences and work style Copilot Pages turns ideas into collaborative documents Proactive Actions gives smart nudges for daily tasks Connectors expand search across Gmail, Drive, Outlook and more Copilot Search blends AI answers with verified sources Edge gets its own Copilot Mode “Real Talk” makes AI more conversational, and more[…]