Based on what we see across council environments, here are the patterns that explain why AI doesn’t behave the way you expect. And what to do about it. TL;DR AI surfaces what’s already in SharePoint – good and bad Most councils have: Outdated and duplicated content Permissions that no longer reflect reality Weak metadata and[…]
Webinar Wrap Up Copilot puts a spotlight on something councils have been wrestling with for years: findability in SharePoint. So we partnered with Microsoft to run a practical webinar for councils, focused on getting SharePoint foundations right and preparing for Copilot with confidence. In the session: John Crawford, Chief Digital and Information Officer at Central[…]
It’s Not About the Tech, It’s About the People The Local Government Technology Summit NSW 2025 brought together IT leaders, transformation specialists, and vendors from across Australia to share strategies, challenges, and opportunities shaping the future of local government. While topics like AI, cybersecurity, and digital infrastructure featured heavily, one message came through loud and[…]
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Australian Hearing’s Digital Transformation journey
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