Intranet ROI in 2026: the metrics execs care about (and how to report them monthly)

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TL;DR Page views are a vanity metric. Execs don’t care how many people loaded the homepage. Good intranet ROI reporting answers three questions: is it faster, is it used, and are people informed? Pick 6 to 8 metrics. Report monthly. One page. That’s the whole discipline. Search success rate and self-service deflection are the two[…]

“We got our IT folks to build our Intranet and… This Is What We Got”: When SharePoint Isn’t the Core Capability

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TL;DR Paying $25k for an intranet isn’t the problem. Paying it to a team where intranets aren’t their core capability often is. Having a bit of know-how means you  can build something in SharePoint, but building a useful, scalable intranet is a specialist skill set. When intranets aren’t the core skill, organisations usually end up[…]