Intranet ROI in 2026: the metrics execs care about (and how to report them monthly)

TL;DR Page views are a vanity metric. Execs don’t care how many people loaded the homepage. Good intranet ROI reporting answers three questions: is it faster, is it used, and are people informed? Pick 6 to 8 metrics. Report monthly. One page. That’s the whole discipline. Search success rate and self-service deflection are the two[…]

“We got our IT folks to build our Intranet and… This Is What We Got”: When SharePoint Isn’t the Core Capability

TL;DR Paying $25k for an intranet isn’t the problem. Paying it to a team where intranets aren’t their core capability often is. Having a bit of know-how means you  can build something in SharePoint, but building a useful, scalable intranet is a specialist skill set. When intranets aren’t the core skill, organisations usually end up[…]

SharePoint Turns 25: What Microsoft Announced, and What It Means for Your Intranet

TL;DR Microsoft used SharePoint’s 25th birthday to set direction, not look back SharePoint is now the primary knowledge platform powering Copilot and AI agents Microsoft is redesigning SharePoint around how people actually use it: Discover, Publish and Build This is a foundational UX shift, not a cosmetic refresh Copilot doesn’t fix messy content. It amplifies[…]