LJ Hooker – WebVine

LJ Hooker

LJ Hooker Real Estate Agents offer specialist property services to buy, sell and rent real estate throughout Australia. LJ Hooker has more than 7,000 staff in over 700 offices across Australasia.

THE BUSINESS PROBLEM

LJ Hooker made the decision to invest in SharePoint for their business. They decided to invest in SharePoint.

  • They hired a developer.
  • And started building stuff – an extranet, an intranet, some applications
  • They discovered no one used the applications or the intranet.
  • Everyone got disillusioned.
  • And eventually blamed SharePoint.

Then they realised they needed some help.

HOW WE HELPED

WebVine conducted workshops with all the departments to determine their needs. The leading question simply was ‘What is your major pain point in this department?’. The departments had no hesitation in explaining what their pain points were. WebVine then designed solutions to these problems using a whiteboard with the teams, creating some wireframes to illustrate the solution. After formulating the solution, they then built code-free solutions using SharePoint, fully embedded in the intranet.

WebVine

  • Evaluated the situation and made recommendations
  • Created an intranet strategy
  • Fixed up major problems with the extranet
  • Redesigned the SharePoint intranet
  • Launched a new intranet site with an Engine Room for each department
  • Created applications for each Engine Room

We then continued to build on the success gathered and provided ongoing development and support to LJ Hooker.

THE BUSINESS OUTCOME

Not only an Intranet and revamped Extranet, but because departments now work in SharePoint Engine rooms, they are also able to work with each other. They have a much more understanding of what SharePoint can offer them, and have come up with innovative ideas on how to improve things.

Everything from Franchise Applications and Franchise renewals (the life-blood of the organization), to Engine Rooms, to Social Enterprise is now on SharePoint.

“WebVine have not only rescued the intranet and made it a success, but they are transforming the way we work together at LJ Hooker. Their expertise and professionalism has been outstanding and the results are just fantastic for this company. I highly recommend engaging WebVine for any SharePoint projects you wish to undertake.”
– Ryan Campbell, Head of Marketing & Technology

The Home Loans Department
‘All of our broker specific information was captured throughout numerous spreadsheets which was both time consuming to manage and involved a lot of double data entry.
Sharepoint now enables us to capture all this in one place which is a much more efficient and secure process. In short
– it rocks!’

– Michael Smith, Business & Compliance Manager

The Partner Program
‘The new LJ Hooker Partnership Register has allowed us to reignite a Partnership Portal that was lying dormant.
This has allowed us to promote the offering which has resulted in more Partners coming on board. It has also enhanced our relationships with these partners, making them more dynamic and closer.’

– Rod Fitzgerald, Corporate Partnerships and Events Specialist

The Training Department
“The new SharePoint training module is increasing efficiency, engaging our training attendees and making reporting easy.
With a high volume of participants we have also reduced the time spent on managing the course as well as reducing errors caused by manual processes”

– Ayesha Paul, Network Sales, Awards & Recognition

The LJ Hooker Intranet was also selected to feature in Step Two Designs – Essential Intranets. This 280 page book highlights intranets around the world selected by undisputed global experts on Intranets.

essentialintranets

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