Our approach ensures that clients undertake SharePoint projects for the right reasons. ‘To get people to visit the site’ isn’t a reason in itself. There must be a Business Benefit – increasing efficiencies, improving the culture, collaborating effectively, better enterprise search and other factors needed to be derived in order for the project to become a success.
SHAREPOINT BUSINESS VALUE
Many SharePoint consultancies and developers tend to go straight to solution mode for a client. They may produce something that the clients want, but if no one in the business ends up using the solution, then the project has failed.
We find that if you don’t try to target the business value of SharePoint in an organisation, you still cannot guarantee that people will visit even if it looks good, thus resulting in a project failure.
This is not surprising at all. A lot of SharePoint projects are driven by Communications and IT departments. These departments have their own ideas of what an intranet should contain, and may miss out on some key business benefits.
What a lot of people tend to forget when they are creating a website or SharePoint intranet are the users. If your SharePoint audience is not engaged in the process of designing and architecting the site, then you may miss out on critical information that will impact the success of the site. For example, you may think that people really need to read the latest company news, or that it’s critical for them to access HR forms. However, if you actually ask some people what they need, you may find a different response altogether.
HOW TO SUCCEED AT USER ADOPTION
Get executive sponsorship for your project
Have clear goals as to how this project will make life easier for users
Engage users from the outset, find out their pain points and try to address them with SharePoint
Identify cultural behaviours in your company and make sure they are included in your considerations
Don’t roll out too much at once – or too little
UX CENTRED DESIGN
Given the speed at which people navigate through websites and systems, a clearly designed interface is more essential than ever. People expect to find what they need quickly – or they give up and leave. Desktop, tablet and mobile experiences all need to be catered for. We bring our UX skills to the fore in every project, so that our clients enjoy a clean, clear and precise experience every time.
SCALABLE AND ROBUST
We have responded to SharePoint emergency calls on numerous occasions, as SharePoint databases have become overloaded and systems crash. This is a frightening occurrence for many organisations as many IT professionals do not quite understand what it means to create a scalable environment to respond to the needs of the organisation as it grows.
At WebVine, we understand how scalable and robust platforms are created. From anticipating growing document storage needs to disaster recovery and load balancing, our technicians will ensure your platform is not going to fall over from poor planning or changing business needs.
At WebVine, we believe that working across SharePoint is a WIN-WIN for everyone - a win for IT, communications, suppliers, clients and the business in general.
And we strive to ensure our clients do indeed win with SharePoint. We have seen many losses, some of them heavy, when clients undertake SharePoint projects (with the best intentions) and do not succeed. This leads to loss of morale, loss of budget, and lack of faith in SharePoint. In the end, no-one wins.
We ensure your SharePoint project is a win-win. Contact WebVine today.