WebVine can design and build custom (also known as AI Bots) tailored to your unique business processes and fully integrated with Microsoft 365.

Empower Your Organisation with Intelligent Automation

Custom  AI Agents are different from Microsoft 365 Copilot and Bing's Copilot chat. Microsoft 365 Copilot helps with tasks in Microsoft apps like Outlook and Excel, while Bing's Copilot chat improves search with conversational AI.

Custom AI Agents (such as Copilot Studio and Power Platform Agents), however, support business processes, handle complex tasks, and integrate across various platforms within an organisation.

Whether you're streamlining customer service, automating internal workflows, or enabling intelligent, real-time support across your organisation, we partner with you to deliver AI-powered solutions that bring speed, accuracy, and measurable ROI that grow and adapt with your organisation.

NEED HELP DEVELOPING AN AI AGENT?

Custom AI Agent Development

What is the Difference between Automation and an AI Agent

 
Automation is like a conveyor belt: it’s great for structured, repeatable tasks. Think approvals, notifications, or file movements.

AI Agents, on the other hand, are more like super smart assistants who are expert at specific tasks. They are autonomous systems that can act on behalf of users. This includes:

  • Understanding and responding in natural language
  • Handling ambiguity
  • Adapting and improving over time
  • Connecting across multiple platforms like SharePoint, Teams, and Outlook or across a CRM or ERP system.

They think, search, summarise, process and assist like a super powered colleague.

How AI Agents Can Bring You Value

1) Cost Savings

  • Reduce Support Load: AI agents can handle 60–80% of internal queries (HR, IT, Ops) in Teams, freeing up your support staff.
  • Streamline Routine Admin Tasks: AI agents can automate repetitive admin processes like leave approvals, expense tracking, or document routing, reducing time spent on manual data entry and follow-ups.
  • Lower External Tool Spend: Replace costly third-party platforms with intelligent tools already covered in your Microsoft 365 license.

2) Time Savings

  • Automate Knowledge Work: Build an AI agent to draft reports, emails, and slides from existing data in Word, Excel, and other systems.
  • Fast, Contextual Search: Ask, “Where’s the latest contract for Client X?” and get instant results across OneDrive, SharePoint, and Outlook.
  • Fewer Interruptions: Staff can get answers without asking coworkers or digging through folders, improving flow and productivity.

3) Pain Relief (Efficiency + Experience)

  • Natural Conversations: AI agents embedded in Teams or your intranet can respond instantly to FAQs like “How do I apply for leave?” or “Where’s the latest policy?”.
  • Faster Onboarding: New hires can interact with an AI agent to get answers, access policies, and complete learning modules, reducing load on managers and HR.

"…..every business process will be reimagined with agents.”

Satya Nadella, Microsoft Ignite 2023

Let us show you how an AI Agent can transform your business

Whether you’re just exploring or ready to dive in, we’d love to show you what’s possible.

Book a call or request a demo tailored to your needs.