“According to research, engaged employees are 240% more productive on key measures and their companies make 22% more profit.”
- Gallup
A seamless and engaging workplace experience is crucial for productivity and employee satisfaction. SharePoint, as a digital workplace platform, plays a central role in connecting teams, enhancing communication, and driving collaboration. But how can we ensure that our SharePoint environment truly delivers on these promises? The answer lies in tracking the right metrics.
Measuring the user experience (UX) in a SharePoint-powered digital workplace goes beyond simply monitoring logins or page views. It’s about understanding how employees interact with the platform, identifying pain points and uncovering opportunities to enhance usability and engagement.
1. User Adoption
- Metric: Track the number of active users, frequency of use, and engagement levels.
- Action: Monitor how often employees access SharePoint sites, libraries, and lists. Use SharePoint’s built-in analytics to measure page views, document interactions, and user activity trends.
2. Task Completion Rates
- Metric: Measure the success rate of completing specific tasks within SharePoint.
- Action: Evaluate how efficiently users can complete workflows, submit forms, or find documents. Use Power Automate to streamline processes and track completion times.
CASE STUDY
WebVine’s Injio intranet makes it easier for staff to find the information they need, with one client’s task completion tests showing a 75% time saving and abandoned searches down to zero.
3. User Satisfaction
- Metric: Collect feedback through surveys and user satisfaction scores.
- Action: Implement feedback forms and surveys using Microsoft Forms integrated into SharePoint. Regularly review feedback to identify areas for improvement.
4. Search Effectiveness
- Metric: Assess the success rate and relevance of search queries.
- Action: Analyse search query logs to understand common search terms and their success rates. Optimise metadata and tagging to improve search results.
DID YOU KNOW
The new version of PnP modern search can be used to extend SharePoint search capabilities and improve user experience with spelling suggestions and recommendations for popular searches. Want to know more? Get in touch!
5. Content Quality and Relevance
- Metric: Evaluate the quality and relevance of the your available content.
- Action: Conduct regular content audits to ensure information is up-to-date and relevant. Encourage users to rate and comment on content to gather insights on its usefulness.
DID YOU KNOW
WebVine’s intranet Injio has a feedback collection option on every page, which can be positioned according to your design requirements.
6. System Performance and Reliability
- Metric: Monitor system uptime, load times, and error rates.
- Action: Use SharePoint’s health monitoring tools to ensure the platform is performing optimally. Regularly review performance reports and address any issues promptly.
7. Collaboration Metrics
- Metric: Measure the level of collaboration and communication among users.
- Action: Track the usage of collaborative features like document co-authoring, comments, and Teams integration. Monitor the creation and activity within SharePoint team sites and communication sites.
In an informal survey, most people preferred an effective digital working environment to other benefits like lavish parties, drinks fridges and free lunches. Our employees just want to do a good job and then go home to their families / cats / model train collections, so let’s help them do that by monitoring and enhancing our digital platforms to support productivity and efficiency.