Our approach to consulting is to focus on your business, your goals and your pain points. Sometimes clients are not fully aware of what their goals are, and we can help to define those. For example, ‘we want to have a great intranet’. Yes that’s a good goal, but we need to further clarify from there what we will define as successful outcomes from the project, so we can plan our route.
Too often we have seen intranet graveyards. People don’t use them, and there is a good reason for this. People are super busy, and unless they have a compelling business oriented purpose to going to the intranet, they won’t visit. And often the end goal for intranet teams is just that, to get people to visit often. But that statistic doesn’t mean much to busy staff or to the business bottom line.